Billing Policies

All Policies

1. The initial setup fee (if applicable) and first month's service fee are required as payment for all new account orders from new customers. The setup fee is non-refundable.
   
   
2. Orders from new customers are generally configured within one (1) business day following the receipt of 1) a signed copy of the relevant agreement (if applicable).
   
   
3. All invoiced amounts will be in USD unless otherwise specified..
   
   
4. Payment for services can be made using major credit cards via PayPal services. IHS also accepts company cheques, direct debit and bank cheques from within Australia.

   Software Development Pty Ltd
   PO Box 3071
   WARNER QLD 4500
   Australia
   
   

5. Once an order has been processed, the account configuration information and first invoice will be sent to the customer directly via e-mail.
   
   
6. Daily invoices will be sent via e-mail confirming the services ordered that day.
   
   
7. All accounts are billed according to the calendar month. Terms are set at N/20, or net amount due within 20 days of billing. Customers are invoiced at the beginning of the month. The invoice is received via e-mail (no paper copy of the invoice will be sent). The payment is due no later than the 20th day of the month in which the invoice is sent.
   
   
8. If the customer is paying with pay pal the relevant pay pal subscription process will take affect.
   
   
9. A $25.00 service charge will be applied for all bounced payments.
   
   
10. Balances not paid by the 20th of the month in which the invoice is dated will be considered past due. Accounts that are past due may be disabled at our discretion. However, customers are notified (based on provided contact information) and given a predetermined time to pay any outstanding balances before accounts are disabled. Each time an account is disabled by a member of our Customer Service Staff, the customer must pay a $25 service charge plus the full amount of the outstanding balance on the account before the account will be activated.

    Delinquent accounts may be forwarded to an outside collections agency at any time. If your account is forwarded to an outside collections agency for further pursuit of an outstanding balance, you may be assessed a $10.00 late payment fee. Any questions relating to billing or past due issues may be directed to our customer service staff.
    

11. Account reconciliation will still be allowed for up to 60 days after the original date of the invoice in question. In other words, you do not forfeit the right to question an invoice once it has been paid. If payment is received on time, and afterwards (within the 60 day time frame) you discover a bona-fide error on the part of IHS and notify IHS of this error, such error can be corrected. However, if you are responsible for the error (i.e. typo in domain name), you must contact our service department immediately (within 3 days of the error) to receive a credit for the error.