SMS Integration

In conjunction with Software Development Pty Ltd, Internet Hosting Services can offer a virtually unlimited amount of choices for integrating SMS technology with web sites or client software.

Here are just a few reasons you should use Internet Hosting Services as your choice for your SMS Integration requirements.

Ten Questions To Ask An SMS Service Provider

1. Does your company use 'Australian originated' messaging?

Why It matters

Most "Australian" SMS providers in fact route their messaging traffic via overseas gateways. In doing so they exploit a loophole that enables them to avoid paying message termination charges from Australian carriers. These companies purchase bulk SMS from disreputable suppliers in Africa, India and Europe and sell it to unsuspecting customers in Australia, who are not made aware of the poor reliability and lack of coverage associated with so called ‘Junk’ or ‘International’ SMS.

IHS SMS proivder traffic is backed by Australian carriers. IHS through their provider guarantee carrier grade reliability, our systems constantly monitor delivery speed to all networks, and our messaging traffic is dynamically routed to ensure the fastest possible delivery time and 100% reliability. 

2. How long has your company been providing SMS services?

Why It matters

Every month that goes by sees a new SMS operator set up business on the web in Australia to resell international messaging; and every month sees another close its doors - often leaving its customers out of pocket after buying large packages of 'message credits'.

IHS uses an experienced SMS service provider, that has been in operation since 2000.

3. Are you 'reselling' someone else's service or did you develop your own technology?

Why It matters

Resellers have limited knowledge of the service, the technology or the industry. Their customer support often reflects this. These companies lack 'specialist' expertise and have difficulty delivering a quality service.

IHS SMS provider has developed all of its technology in-house and is a world leader in the development of feature-rich, yet user-friendly SMS systems. 

4. Can you provide replies back to the sender? What about delivery tracking?

Why It matters

'Two-way' SMS dramatically expands the range of ways that a business can harness SMS communication. For marketing related SMS, enabling replies for opt-outs is essential.

Delivery tracking provides certainty to the message sender and an audit trail of all messages sent and received.

IHS provides two-way messaging and has pioneered the development of SMS delivery tracking technology. 

5. Who are some of your larger corporate customers?

Why It matters

Having large corporate customers indicates that an SMS provider has successfully navigated the due diligence processes that large corporates impose on suppliers. It indicates their software and systems are scaleable and reliable, and their customer support processes are strong.

IHS's SMS provider corporate customers include Coca-Cola Amatil, Motorola , Dell, Shell, Dupont and many more. 

6. Is your service used in 'mission critical' communications functions by any well known orgarnisations?

Why It matters

The reliability of your SMS service is key to whether it is trusted by your staff and therefore whether they will utilise it. Choose an SMS provider that has been chosen by organisations that demand reliable service.

IHS SMS provider services are used by a range of Emergency Services, and Police Services. 

7. Do you provide telephone customer support?

Why It matters

Being able to pick up the phone when there is a problem or question is the fastest and easiest form of support for most businesses.

IHS welcomes customer support calls - and yes, a real person will answer the phone.

8. Do you provide an SLA?

Why It matters

This is a critical measure of the SMS Service Provider's commitment.

IHS's SMS provider systems are fully redundant. Our service commitment exceeds that of every SMS service provider worldwide – we guarantee 100% uptime.  

9. If I sign up with your service but decide to cancel it after several weeks - will you provide me with a full 'money back guarantee'?

Why It matters

A company that is confident enough to offer a money back guarantee knows that its service will meet customer expectations.

IHS offers a 30 day 'full-refund' guarantee (including up to 20 messages per day free)  

10. Do you provide SMS or other services for consumers?

Why It matters

Providers of consumer SMS are typically focused on graphics and ring-tones. Their businesses are generally based on minimum cost routing (international SMS) with low reliability and service levels.

IHS only provides SMS services to business and organisational customers.

For more information please contact us.